Return Policy
At The Potpourri House Inc. dba The Potpourri House, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a hassle-free return process. Please review our return policy below:
Return Eligibility
- Items must be returned within fourteen 14 days of the purchase date.
- Items must be in new, unused condition with original packaging and tags attached.
- A valid receipt or proof of purchase is required for all returns.
- Certain items, including final sale, perishable, jewlery, or personalized products, are non-returnable.
Refunds & Exchanges
- Returns meeting the above criteria will be refunded to the original payment method or exchanged for another item.
- Refunds may take two (2) business days to process.
- If an item was purchased with a gift card, the refund will be issued as store credit.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us at potpourri.house@gmail.com or call our store 903-258-4616 ext #5 within two (2) days for a replacement or refund.
Return Process
- In-Store Returns: Bring your item and receipt to The Potpourri House for a quick return or exchange.
- Mail-in Returns: Contact us at potpourri.house@gmail.com or 903.592.4171 ext #5 for return instructions. Customers will be responsible for return shipping fees unless the item is defective or incorrect.
We appreciate your business and are here to help! If you have any questions, please reach out to potpourri.house@gmail.com or 903.592.4171 ext 5.
